Service quality affects customer satisfaction by providing performance (real benefits). Service quality is a focused evaluation that reflects the customer's perception of specific dimensions of service.
Our company depends on the success and therefore, through various instruments we attach great importance to the quality of our services
SLA – Service Level Agreement
With each of our customers we have contractually agreed level of our services.
KPI – Key Performance Indicators
We periodically evaluate key performance indicators of ours services, employees and suppliers.